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Shipping & Handling Policy
September 12, 2002
BEFORE receiving, accepting, or SIGNING for your merchandise, please read this policy carefully and inspect your merchandise first.
Truck Access Requirements:
Trucks up to 65’ in length may deliver your merchandise. In most cases they cannot enter private driveways or roads, as there is insufficient room to maneuver and turn around. When this is the case, prior arrangements must be made with our Logistics Department to deliver your order to a predetermined location, preferably the nearest public road access to the original destination address.
Possible Additional Shipping Charges
Additional shipping charges may be incurred and billed directly to you, the customer, if the delivery truck is unable to reach your location or if a special truck is needed to make your delivery. Road conditions must be conducive to safe operation of the delivery truck, which is always determined by the driver. There must be adequate room for the truck to drop off and turn around at your location with minimal backing up. At the sole discretion of the truck driver, your merchandise may be dropped at the closest area to your chosen location if the driver determines that road conditions are not conducive to safe operation of the truck. Shipments that are re-directed to an alternate location, by the customer or due to access conditions, may incur additional shipping charges, which will be billed directly to you the customer.
If your merchandise (mostly tanks) happens to be over-sized, or when any of the following are required or encountered: Special Permits, Pilot Cars, Escorts, Special Routing, Road Construction/Re-Routing of Truck, Truck Size Restrictions, Customer Delays, Locked Gates, etc., additional shipping charges may be incurred and billed directly to you the customer.
Damaged / Incomplete Merchandise
All products shipped from American Tank Company are received by the carrier complete and in good condition. Title of the merchandise is passed to the carrier at the time of pick-up and passed to you the customer upon delivery. Therefore, when receiving merchandise from a freight carrier, you must make a complete visual inspection before signing the delivery receipt. Upon completing your visual inspection, please take one of the following courses of action if a problem is encountered:
If unacceptable damage is evident, you may immediately call our Logistics Department at (707) 535-1405 to gain authorization to refuse the product and have it return shipped to American Tank Company. We will then pursue all claims and send you a product replacement as soon as we have received the item back and verified its condition.
If the product has questionable cosmetic damage, is incomplete, or items listed on the delivery receipts are missing, you must properly note this on all copies of the delivery receipt and immediately notify American Tank Company. If the delivery receipt is signed without noting the damage, American Tank Company cannot be responsible for collection of claims or replacement of merchandise.
Hidden damage, (not detectable at time of delivery), must be reported to ATC within ten (10) days, or sooner if noted on the carriers delivery receipt. Please read all small print on carriers Bill of Lading for details.
Off-Loading
You the customer are responsible for Off-Loading the merchandise at the time of delivery, unless prior written arrangements have been made with American Tank Company.
Shipping Delays
We understand that late deliveries can cause great inconvenience and frustration to you the customer. While we strive to meet all delivery schedules, on occasion there are extenuating circumstances that are beyond our direct control. This usually has to do with freight carriers and associated problems on their end. In situations where a freight carrier has delayed your delivery for one reason or another, you can be assured that our Logistics Department will do everything possible to help remedy the situation and get your merchandise delivered. Please note that, in general, the freight industry does not honor claims for late or even grossly delayed deliveries.
QUOTES:
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TOTAL PRICE: TERMS:
LEAD TIME:
The
above prices, specifications and conditions are satisfactory and are
hereby accepted. Building
permits and foundations, if required, are not included in this quotation.
Any products or services not specifically mentioned in this
proposal shall be the responsibility of others.
This offering is based on supplying quoted equipment in accordance
with American Tank Co., Inc.’s Standard Terms & Conditions of Sale
and Shipping Policy (See both attached), which are to be considered part
of this quotation.
Signature:__________________________________
Date of Acceptance:_____________________
Customer name and Company
Method
of Payment____Check____ Credit Card#:___________________________
Expiration_____/_____
Important:
Please
read American Tank Co., Inc.’s Standard Terms & Conditions of Sale
and Shipping Policy
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SALES ORDERS:
The above prices, specifications and conditions are satisfactory and are hereby accepted. Building permits, foundations, if required, are not included in this quotation. Any products or services not specifically mentioned in this proposal shall be the responsibility of others. This offering is based on supplying quoted equipment in accordance with American Tank Co., Inc.’s Standard Terms & Conditions of Sale and Shipping Policy (See both attached), which are to be considered part of this Sales Order.
Important: Please read American Tank Co., Inc.’s Standard Terms & Conditions of Sale and Shipping Policy |
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