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FBGuru
1 Posts |
 Posted - 10/21/2005 : 07:46:51
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I just moved into a house with an Ecoquest Springhouse Living Water purification system. According to the chart, the filter was last changed in 2002.
There is no manual or information with this system. I would like to use it properly and possibly replace the filters. It has six 'tanks' and the UV bulb works.
Anyone know where I could get information on how to change filters, where to get filters, or anything other information about this system?
When I go to their website it asks for a password and I didn't see anything on Ebay.
It looks like a big, expensive system and I would like to use it!
Thanks!! |
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Gary Slusser
USA
221 Posts |
Posted - 10/22/2005 : 09:08:26
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You need to find their dealer or some way to determine what control valves are on your equipment, if any, and then get manuals or call in a local dealer for service. Unless the company or their dealer tells you what mineral and how much of it is in the filters, there's no one else that can. Although with tank sizes, I or another dealer ca ntell you how much mineral should be in that size tank. There is a lable on all tanks that is imbedded into epoxy on the tank, but if there is a jacket on the tank, you can't see the label.
BTW, UV lamps rarely burn out, but ALL lamps must be replaced on an annual basis because the invisible UVC wave length light weakens from the time you plug in the light. They are rated at 9000 continuous hours of operation or IIRC, 24 months if not on continuously. The only way to tell if the UV light is 'working' is with Coliform bacteria tests UNLESS you have a monitored UV light with an intensity monitor. The monitor is not only a lamp out alarm as most uv lights have, it measures the intensity of the UVC wavelength light; although alarms if the lamp burns out too.
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KenNac
USA
2 Posts |
Posted - 11/30/2005 : 03:56:13
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quote:
Originally posted by FBGuru
I just moved into a house with an Ecoquest Springhouse Living Water purification system. According to the chart, the filter was last changed in 2002.
There is no manual or information with this system. I would like to use it properly and possibly replace the filters. It has six 'tanks' and the UV bulb works.
Anyone know where I could get information on how to change filters, where to get filters, or anything other information about this system?
When I go to their website it asks for a password and I didn't see anything on Ebay.
It looks like a big, expensive system and I would like to use it!
Thanks!!
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KenNac
USA
2 Posts |
Posted - 11/30/2005 : 03:57:37
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quote:
Originally posted by FBGuru
I just moved into a house with an Ecoquest Springhouse Living Water purification system. According to the chart, the filter was last changed in 2002.
There is no manual or information with this system. I would like to use it properly and possibly replace the filters. It has six 'tanks' and the UV bulb works.
Anyone know where I could get information on how to change filters, where to get filters, or anything other information about this system?
When I go to their website it asks for a password and I didn't see anything on Ebay.
It looks like a big, expensive system and I would like to use it!
I am a dealer. I can email you an instruction manual.
Ken Naccari 504 975 2558
Thanks!!
kennac |
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spencer6497
USA
85 Posts |
Posted - 12/06/2005 : 16:51:31
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| I have had nothing but problems with Springhouse and their 3,500.00 seven filter system. If your water is really good going in it will be the best thing you ever saw. Otherwise not so good. Bypass the thing, get your water tested and if it ok just go with it. The company will not stand behind their product and won't call you back. Comes as a pretty stainless steel unit. Too bad it doesn't work. Just my experience- your results may be different. Just be glad you didn't pay for it. |
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smbrown
USA
1 Posts |
Posted - 01/16/2006 : 11:41:55
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[quote]Originally posted by FBGuru
I just moved into a house with an Ecoquest Springhouse Living Water purification system. According to the chart, the filter was last changed in 2002.
There is no manual or information with this system. I would like to use it properly and possibly replace the filters. It has six 'tanks' and the UV bulb works.
Anyone know where I could get information on how to change filters, where to get filters, or anything other information about this system?
When I go to their website it asks for a password and I didn't see anything on Ebay.
It looks like a big, expensive system and I would like to use it!
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spencer6497
USA
85 Posts |
Posted - 01/16/2006 : 15:08:44
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You might just get your water tested, with the springhouse
and without it. If your water is good with the springhouse
it is most likely good without it. Oh, about the light,if a rat does something in your well the light is
suppose to take care of it. Don't change the light
yourself. It breaks very easily. If your water guy
breaks it he gets your another. If you break it you
get to buy another. I paid over 3,500.00 for mine
and no manual was provided, or if one was provided
its not a manual. All its going to say is 1. there are
a bunch of filters inside, 2. watch the light on top.
Regarding their web site, at the password just put in anything
and hit enter. I was told anyword will work. Thanks |
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spencer6497
USA
85 Posts |
Posted - 02/22/2006 : 12:40:39
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johnholman
USA
1 Posts |
Posted - 10/08/2006 : 18:22:04
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I'm considering a whole house water filtration system. I'm considering the Springhouse from Ecoquest. I'm on city water and looking for a system that will remove chlorine, pathogens (harmful bacteria), viruses, pharmaceuticals, arsenic, etc.
Any suggestions?
John |
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Hidropur
Honduras
799 Posts |
Posted - 10/09/2006 : 18:53:37
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John,
Spencer has been "enlightning" people all over this forum about the bum deal he got from Springhouse. He makes valid arguments from tech and economical standpoints. Do a search of Spencer's "handdle" on this forum and read his coments. I wouldn't buy this product.
David |
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spencer6497
USA
85 Posts |
Posted - 02/09/2007 : 11:41:57
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| Hi guys, yes I am still here. Lets get it straight. The springhouse sales guy faxed my water report to the home office and they said they could fix everything. I paid for the springhouse and for installation (arranged by the springhouse sales guy) then had another water test done, actually several. Each time the system is not doing what it should. Several calls to the home office and no real responce. They did have their guy come out and get some samples and send them off to another lab. Water still not right. Asked for my money back. They when quiet. Do not return calls and no money. I want everyone to be very careful about dealing with these people and their so called filter. Lets get the word out about these things. If you realy want one get them to install it and then test your water. If you are happy with the results then pay for it. If not, tell them to remove it. Whats wrong with that? If it is as good as they say then no problem. You do notice they have not refunded my money. Spencer |
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Water Guy
USA
3 Posts |
Posted - 02/09/2007 : 15:45:15
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I am responding to Spencer's post above and just spoke with him. In this case I agree with Spencer that the company has not responded adequately to his concerns. Generally it is the responsibility of the dealer to make sure that the matter is resolved, to carry the ball as it were to the end point.
The SpringHouse remains a favorite product of mine when used appropriately. Havign spoken with Spencer and reviewed his water qualtiy information it is clear to me why it does not work in his application. Unfortunately, EcoQuest relied on the specifications of the MAZ filter manufacturer in suggesting that the system would work for Spencer. In fact, the removal of iron and manganese is a bit more complicated than the specs suggest and I NEVER use the Springhouse for that task.
This situation of Spencer's remains unresolved and that's unfortunate. I continue to recommend the SpringHouse in the appropriate setting with the appropriate water quality parameters.
James P McMahon |
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spencer6497
USA
85 Posts |
Posted - 03/04/2007 : 16:47:19
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| Jim makes a good point about the springhouse. My point is the company did not and does not stand behind their product. The company did not return many phone calls and flat out waited until a year was up so as to not refund my money under a warranty claim. Jim thinks the filter is OK and thats fine, I don't. My point is to let everyone know what to expect from EcoQuest when their filter does not do what they say it will. I also want to keep this on the first page. Spencer Champion |
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twrighte
USA
1 Posts |
Posted - 04/06/2007 : 11:40:40
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I would like to make a statement about this issue of the Spring House and my experiences witht his company. First let me say that I have been dealing with this company for 10 years now and have been extremly satisfied with them . Of course occassionally there is a problem what company never has a problem and or a disgruntled customer. I have never known any company nor person for that matter to be able to please everyone all the time.
Now back to the point of Sping House I have had Spring House now for about 6 years maybe 5 and I am extremely satisfied with it's performance, as well as all the other EcoQuest products I have used .. So much so that I gave p a 23 year career and a 6 figure income to join and work with EcoQuest full time.
I would have to say that it has been my experience that when a problem exists of this magnitude that has been talked about here it is more than likely not the company but the independant dealer who is at fault. Not all dealers are knowledgable enough to be even dealing with water products although they can offer them for sale and sell them , I have seen individuals make claims that are way out of line due to lack of knowledge and or just grred and wanting to make the sale.
I on the other hand do not deal this way I of copurse like to make the sale but I also like all of my clients to be satisfied with their purchase ...I also know that on occassion EcoQuest puts out a unit that may not be working properly it has happened to me in the field more than once but I have never had a situation where we didnt make it right.
I once had a Spring House that just simply had problems I tried to fix them in the field but after about a year and a few months after the custoemr hooked it up I personally replaced the unit and took the old opne to the home office and showed it to the Eprson in charge of the Water Dept. at EcoQuest , they replaced the unit ..
Now here is the key to making sure you are safe in dealing with someone from EcoQuest .. Make sure that the one you are tlaking to had been around awhile and knows the product and how it works .. Also make sure that if you have really hard water that they also tell you to have your water tested , I get water tests done and then have the company look at the results to make sure the system can handle the problem and if not I will find out what will . Sometimes it is a combination of Spring House and somethign else ..
None the less we make it right always .
Do not blanketly state that EcoQuest doesn't make good because they do. I have thousands of satisfied customers personally I also know of some who are not totally happy , but that is just part of the real world of business..
Simple test think about this have you ever known anyone or any company that never had a disgruntled customer.
Well that just abotu wraps it up .. my suggestion is to do your homework make sure you are dealing with someone you feel comfortable dealing with ask questions and make sure they knwo what they are talking about when in doubt find another dealer ...
Hope this helps,
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spencer6497
USA
85 Posts |
Posted - 04/08/2007 : 06:46:37
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| Thanks FBBuru for the info. I was dealing with Ecoquest employees. A lady named Robin and a guy named Mr. Richard. At their request, had samples sent to the lab they came up with. Had people watch the samples being taken. Still the filter did not do as they said it would. The lab report was sent directly to Ecoquest. Company went dead mute and did not return my calls. The fact you say you work for these people says enough for me. They flat out didn't treat me right nor stand behind their warranty or refund my money when asked. It might be a decent system but in my experience it should not have been put on my well, not to mention should not have been sold to me in the first place. The company just wanted the money and did not care that the filter was not right for my situation. Who wants to do business with a company like that? Spencer |
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cow_rancher
USA
1111 Posts |
Posted - 04/09/2007 : 09:28:26
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quote:
Originally posted by twrighte
So much so that I gave p a 23 year career and a 6 figure income to join and work with EcoQuest full time.
I guess that makes your opinion a little biased.
Rancher |
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Spring House Too
